Payment Issues

Payments are handled securely by Superprofile and its payment partners. You can usually pay by UPI, debit or credit card, net banking or wallets.

Money was deducted but I did not get my download

1. Check your email (including Spam and Promotions) for the order confirmation.
2. If there is no email after 15 minutes, send us your payment screenshot or UPI transaction ID.
3. If the payment failed at the bank, the amount is usually returned to your account automatically by your bank within 5–7 working days.

My payment failed

• Check your internet connection and try again.
• Try a different payment method, such as another UPI app or a card.
• Make sure your bank has not blocked online payments or a transaction limit.

I was charged twice

Contact us with both transaction IDs and we will refund the extra payment.