Order & Download Help

Where is my download?

• Right after payment, your download link appears on the confirmation page.
• You also get it by email. Search your inbox for “Superprofile” and check your Spam and Promotions folders.
• Not there after 15 minutes? Contact us with your order email or payment ID.

Open it on an iPad (GoodNotes or Noteshelf)

1. Open the download link in Safari and tap the PDF to download it.
2. Tap the Share icon and choose GoodNotes or Noteshelf (or save it to Files first).
3. In GoodNotes, choose “Import as new document”.
4. To tap the links, use read-only mode in GoodNotes or tap with your finger.

Open it on an Android tablet (Samsung Notes, Noteshelf or Xodo)

1. Open the download link in Chrome and download the PDF. It is saved in your Downloads folder.
2. Open Samsung Notes, Noteshelf or Xodo and import the PDF from Downloads.
3. Write with your S Pen or stylus, and tap the tabs to jump between pages.

Common problems

• The file is large and slow to open: wait for the download to finish completely before importing.
• Links do not work: switch to the app’s view or read mode, or try another app such as Xodo.
• Lost the file: use the link in your order email again, or contact us.